Unfortunately, the window we can make changes to your order after you’ve placed it is very small. Our team is usually picking and packing your order within a few hours of you placing it however we will always try to accommodate. Please reach out to our Customer Care team and we will gladly assist you.

Yes! Here at Lush ensuring a safe and secure checkout experience is our top priority which is why we choose to use one SA’s leading payment gateways - Payfast. Our website also does not store any of your credit card information on-site.

Yes! Here at Lush ensuring a safe and secure checkout experience is our top priority which is why we choose to use one SA’s leading payment gateways - Payfast. Our website also does not store any of your credit card information on-site.

Simply log onto your Lush account and view your most recent order - we will be sure to update you every step of the way. We will also send you a couple of confirmation emails to keep you updated along the way. Once your order has left our warehouse we will be sure to send you a tracking number to follow along as your order makes it way to your bathtub.

We are so sorry to hear that! Please be sure to double-check your spam folder just in case your email got lost along the way. Still can’t find it? Reach out to our lovely customer care team and will gladly assist.

We can cancel any order up until it has been shipped. Simply reach out to our Customer care team and we will be able to get that sorted for you.

We have a fabulous personalized gift option where you simply place an order with your choice selection of goodies and add a knot wrap to the order. Before checking out, you can add a personal gift note (located underneath the delivery option section), once your order makes its way to our online Team, they then wrap up the goodies in the knot wrap selected and add the personalized note to the order. Creating a beautiful personalized gift for your special someone!

While we try our best to ensure every order is hand picked and packed to perfection, mistakes can still happen. Should you find that one of your items have been damaged or is incorrect, please reach out to our dedicated customer service Team. where one of our Lushies will happily assist you!

You can find all the necessary return & exchange info here

Due to high demands - occasionally our fan-favorite's sell out fast. Not to worry click the 'let me know when my item is back in stock' button to get an email as soon as it is restocked.

We restock weekly so you shouldn't be left waiting too long!

Yes! Did you know that we pop in complementary samples into every online order? These are selected by our team based on the items in your order.

However you are more than welcome to request specific samples of products you are dying to try. Simply pop us a message in the "order notes" field when you checkout.

Due to the high number of requests we are unable to ship samples without a product purchase. However you can request for complimentary samples in store ( no purchase required). Just ask one of our lovely shop assistants to help you!

Please note that samples are subject to availability and do not include gifts, mouthcare or bath products as these are best enjoyed in their entirety. Limited to 5 per customer.

Yes! Here at Lush ensuring a safe and secure checkout experience is our top priority which is why we choose to use one SA’s leading payment gateways - Payfast. Our website also does not store any of your credit card information on-site.

Yes! Here at Lush ensuring a safe and secure checkout experience is our top priority which is why we choose to use one SA’s leading payment gateways - Payfast. Our website also does not store any of your credit card information on-site.

Simply log onto your Lush account and view your most recent order - we will be sure to update you every step of the way. We will also send you a couple of confirmation emails to keep you updated along the way. Once your order has left our warehouse we will be sure to send you a tracking number to follow along as your order makes it way to your bathtub.

We are so sorry to hear that! Please be sure to double-check your spam folder just in case your email got lost along the way. Still can’t find it? Reach out to our lovely customer care team and will gladly assist.

We can cancel any order up until it has been shipped. Simply reach out to our Customer care team and we will be able to get that sorted for you.

We have a fabulous personalized gift option where you simply place an order with your choice selection of goodies and add a knot wrap to the order. Before checking out, you can add a personal gift note (located underneath the delivery option section), once your order makes its way to our online Team, they then wrap up the goodies in the knot wrap selected and add the personalized note to the order. Creating a beautiful personalized gift for your special someone!

While we try our best to ensure every order is hand picked and packed to perfection, mistakes can still happen. Should you find that one of your items have been damaged or is incorrect, please reach out to our dedicated customer service Team. where one of our Lushies will happily assist you!

You can find all the necessary return & exchange info here

Due to high demands - occasionally our fan-favorite's sell out fast. Not to worry click the 'let me know when my item is back in stock' button to get an email as soon as it is restocked.

We restock weekly so you shouldn't be left waiting too long!